1. About This Policy

itronlinestore.com.au (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) .

2. What Information We Collect

We may collect the following types of personal information:

Contact Information: Your name, email address, phone number, and delivery address;

Order Information: Products purchased, order history, and payment details;

Payment Information: Credit card or payment method details (processed securely through our payment gateway – we do not store this);

Account Information: Username and password if you create an account;

Website Usage Information: IP address, browser type, device information, and browsing behavior through cookies and analytics tools.

3. How We Collect Information

We collect personal information when you:

Place an order on our website;

Create a customer account;

Subscribe to our newsletter or marketing communications;

Contact us for support or inquiries;

Browse our website (through cookies and analytics).

4. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your orders;

Communicating with you about your orders and delivery status;

Managing your customer account;

Sending you marketing communications where you have consented (you may unsubscribe at any time);

Improving our website, products, and customer service;

Complying with legal obligations.

5. Disclosure of Your Information

We may disclose your personal information to:

Third-party service providers, including:

Payment processors (e.g., Stripe, PayPal);

Shipping and delivery partners (e.g., Australia Post);

IT and website hosting providers;

Email marketing platforms;

Regulatory authorities if required by law;

Law enforcement if necessary to prevent fraud or illegal activity.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas Disclosure

We may disclose your personal information to overseas recipients where:

Our third-party service providers are located overseas (e.g., cloud hosting, email marketing platforms);

You are located outside Australia and we are delivering goods to you.

Where we disclose information overseas, we take reasonable steps to ensure the recipient complies with Australian Privacy Principles or equivalent protections.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

Using SSL encryption for data transmission;

Secure storage of customer information;

Limiting access to personal information to authorised personnel only.

8. Data Breach Notification

If we suspect a data breach has occurred that may result in serious harm to you, we will:

Investigate the breach promptly;

Notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required under the Notifiable Data Breaches (NDB) scheme.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

Remember your preferences and shopping cart;

Analyze website traffic and performance;

Personalize your experience.

You can adjust your browser settings to refuse cookies. However, this may affect the functionality of our website.

10. Access and Correction

You have the right to:

Request access to the personal information we hold about you;

Request correction of inaccurate or outdated information.

Please contact us using the details below to make a request.

11. Marketing Communications

We will only send you marketing emails if you have provided your consent. You may unsubscribe from marketing communications at any time using the “unsubscribe” link in our emails or by contacting us directly.

12. Complaints

If you believe we have breached your privacy, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Us

For privacy-related inquiries or to access or correct your information, please contact:

Email: admin@itronlinestore.com.au